IT Service Level Agreements

IT Service Level Agreements
IT Service Level Agreements

IT Service Level Agreements

We provide various levels of agreements for our IT support services. IT Service Level Agreement is important as we are able to understand what our client needs and work accordingly to their requirements. (E.g. the type of services and commitments) It has the primary purpose of assuring the good functioning of the IT and communication structures in given time.

Such services provide a system designed to reduces downtime, increases responsiveness and provides the highest level of flexibility and cost-effectiveness.

We provide flexibility in making sure that these services are customized to clients’ needs and budget. Responsiveness and cost-efficiency is the key to outstanding IT support services.

IT Service Level Agreements

Our Services

Features:
(fully customizable)

Telephone support
On-site support, excluding public and bank holidays
Engineer to site
Online technical support & knowledge base access
E-mail Alerts and Notifications
SLA reporting
Support for both in and out of warranty equipment
Service review meetings
Dedicated service manager
On-site spare parts