How Can the “Big Tech” Threat Significantly Influence the World Economy?
Amazon, Google, and Alibaba are some of the “Big Tech” firms which could see as much as US$12 trillion in wealth. That is if they decide to offer wealth management as part of their services.
More than 50% of global High Net Worth Individuals (HNWIs) are reportedly keen on Big Tech wealth management, according to Capgemini’s latest 2018 World Wealth Report. A staggering 81.5% of Asia-Pacific’s HNWIs is reportedly the second highest individuals after Latin America.
In 2017, global HNWI’s wealth reportedly expanded by 10.6%, and for the first time in history, it broke the US$70 trillion mark. When it comes to the growth of the HNWI’s population and wealth however, Asia-Pacific is maintaining its lead over North America.
No Rise in Global Client Satisfaction
Capgemini revealed that discretionary mandated clients actually performed better than clients who are self-directed. This is despite the double-digit returns within the past two years. The findings also revealed that there was no rise in global client satisfaction when it came to wealth managers.
Singapore was on the countries that experienced a decline or plateau in client satisfaction. Capgemini’s Head of Asia Wealth Management, David Wilson, states that Big Tech firms potentially entering Asia was not surprising. This would “create another wind of urgency that forces firms to move.”
Wilson stated that while there was strong investment performance globally in 2016 and 2017. In other words, satisfaction did not rise and that is a concern. He also said that issues such as fee transparency, lack of personal connection, and personalization by the wealth managers could attribute to the low satisfaction levels.
Entry of Big Tech Firms into Wealth Management Segment in the Future
According to Capgemini, it is still uncertain whether the Big Tech threat would impact online marketing strategies. But it was only a matter of time before it happens. The consensus among the wealth management executives is that Asia-Pacific will be leading the Big Tech charge into wealth entry, followed by North America and Europe.
A combination of competition and collaboration could be one of the entry points utilized by these firms, Capgemini expects. 60% of HNWI have stated that they would be willing to venture into a wealth management relationship with these firms within a 6-month period. Meanwhile, 80% said they would within a year.
Cryptocurrencies have also caught the attention of HNWI’s. Many of these are cautiously expecting these currencies to serve as investments or store of value. 71% of HNWI’s below the age of 40 did place receiving information about cryptocurrency on their list of priorities. They put high importance to their wealth management firms. However, ambivalence regarding this has been the trend among firms. Only 34% of the HNWI’s stated that their wealth managers are in fact providing the desired cryptocurrency information.