What is Managed IT Service?

What is Managed IT Service?

In this digital era, businesses and organisations of all sizes are trying to keep up with the digital trend and manage the ever-changing complexities of the IT systems. However, limited budgets, shortages of IT expertise as well as the security concern, are the common challenges that many businesses face. As such, the demand for managed IT service providers has increased in the last few years.

About Managed IT Service

Now, let us look at what is one stop managed IT service. As the name implies, a managed IT service is an information technology (IT) task provided by a third-party contractor. Managed Services allows a business to offload or outsource IT operations to a service provider, known as a Managed Services Provider. The managed service provider has the on-going responsibility for 24-hour monitoring, managing and/or troubleshoot problem for the IT systems within a business. Under the managed IT service arrangement, the service provider assumes the responsibility to maintain the functionality of the IT services and equipment, while the customer pays a regular fee for the service.

The Benefits of Managed IT Services

Nowadays many companies have started to leverage the power of managed services to increase efficiency, productivity and drive revenue in their businesses. The basic managed IT services usually start with a monitoring service which will then develop to a fully managed services that cover everything from discovering and fixing problems before they can negatively affect your business.

The managed IT service has a multiplicity of benefits to business:

  1. Proactive service

With proactive monitoring, patch management, and desktop optimization (performed on a regular formal), your IT environment is safe from cyber threats and vulnerable attacks.

  1. Cost-saving

Managed services are usually priced according to the provided services on a flat-rate monthly basis. Depending on the services that include the programme offered, the number of devices, with different packages priced at different levels.

  1. 24/7/365 monitoring

Managed IT service provider offers the 24/7/365 service that ensures an additional level of comfort and security to your business. With a managed services provider, assistance is always within reach — days, nights, weekends, or holidays — to support users.

  1. Increased operational efficiency

Organizations that offload their IT tasks to the Managed IT Services provider will find that their in-house IT experts can spend more time to do quality research, development, and implementation of projects, all of which increase operational efficiency.

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As your business grows, its IT environment and system need to grow, too. A good managed IT service enables you to scale your business up or down with nothing more than a simple discussion with your provider. The ultimate flexibility and the customizable nature (capability of expanding and contracting based on your business needs), are the important reasons why the demand for managed IT services increase.

Whether your business is large or small, using a managed IT service can help you to cut operational cost, to be able to scale the service as necessary, have 7/24/365 assistance, and increase the overall efficiency of your business. Rest assured, the benefits of managed IT services may be just what your business needs to take it to the next level.


/ Security, Support

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