Running a business is no easy task and one common complaint among most companies is a poor information technology system. Over the years, many companies – small to mediium sized have opted to resolve this issue by outsourcing their information technology needs. An IT department is up of a complex blend of hardware, software, and computer networks. These networks are responsible for numerous functions ranging from accounting and financial processes (ERP), customer relationship management (CRM), email and document creation. Outsourcing is basically the hiring of an independent firm to perform business functions that internal employees might otherwise perform. Outsourcing a company’s IT department includes data centre operations, desktop and help desk support, software development, e-commerce outsourcing, software applications services, network operations and disaster recovery.
However, like all business decisions, outsourcing an IT department also has its share of risks, mainly receiving poor quality work. For one, your vendor’s approach and plans may not align with your strategic plan, while some IT functions can’t be easily outsourced. Therefore, in view of this, it is critical to appoint the right professionals to carry out these duties. Companies that do not plan accordingly counteract the financial benefits of outsourcing. There are numerous benefits from outsourcing your IT department, among which include:
By outsourcing your IT services, you can budget effectively as you only pay for what you use when you need it. Also, outsourcing lets you focus your human resources where you need them most. When you have your own IT department, it can be extremely expensive. Organisations that try to do all IT services in-house themselves can have much higher research, development and implementation time, all of which increase costs and are ultimately passed on to customers.
In terms of financial benefits, you can save money on both equipment and labor. The cost of equipment such as servers, computers, and telecommunications equipment can add up and ongoing maintenance can be even more. Paying salaries of IT employees is an additional expense, while using the services of a third party vendor is smart because you can find an affordable plan that’s tailor made for your business. Your overhead costs are slashed and labor costs are also reduced.
Best technology in the market
Qualified MSPs bring world-class knowledge and experience to your organisation on a continual basis. Part of running an efficient IT department is having access to top of the line tech and continually making system updates. If you outsource your IT department to a reputable company, you will receive access to new technologies you may not have considered previously, as well as techniques and tools that you currently do not possess. Without integrating the latest technology, your business can quickly fall behind the competition. The volatility of information technology can quickly make IT skills obsolete. Software is constantly updated and replaced and the only way to stay ahead is to outsource. Outsourcing is ideal because a quality provider will stay on top of new tech and keep their system up to date.
Better focus on your business
The fact that you’re free to concentrate on other areas of your business is one of the benefits of outsourcing. By allowing a qualified IT team to look after your IT needs, you can concentrate on the areas that make you successful and grow.That way you can better serve your customers and cater to the other details which need your attention. Outsourcing providers assume and manage much of this risk for you, with specific industry knowledge, especially security and compliance issues.
Level the Playing Field
As state of the art information technology is very expensive, most smaller businesses cannot afford to match the kind of infrastructure used by the bigger companies. However, by outsourcing, the smaller players can enjoy access to the similar technology and expertise that large companies enjoy. An independent third party managed cost structure can give your company a competitive advantage. Outsourcing also provides the ability to access your core information from almost any computer and this kind of access helps smaller ﬁ rms project a much larger presence.
Round the clock monitoring
In most IT departments, there are a limited number of staff and they cannot be on duty around the clock. However, professional IT companies have the tools and staff to do this and can quickly spot any issues with your system and rectify them immediately before any downtime occurs. With this facility and on-call features, you can rest easy knowing your system is in the hands of professionals and under 24/7 surveillance.
With more companies resorting to outsourcing to improve their operations, it is definitely something worth considering. Outsourcing to a professional IT company makes plenty of business sense and provides you everything you need to keep up with the competition – without having to dig deep into your pockets. However, though there are numerous advantages to outsourcing, companies must make sure it is done by professionals. Outsourcing may just end up creating more problems for you if not done by professionals. Contact IT Solution